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We are frequently asked questions relating to our clients’ holidays so we have detailed some answers below that we hope you will find helpful. If you cannot find the answer to a question you have then please contact us by telephone on 0207 118 0090 or by email at

Is there someone I can talk to and discuss my plans and make my booking over the phone?

Yes of course, please feel free to contact our friendly and experienced sales staff on 0207 118 0090. We are able to take your phone calls from 9am-7pm Monday to Friday, 9am-5pm on Saturday and from 10am-4pm on Sunday. Our offices are situated in Sussex close to Gatwick Airport so you won’t be calling a call centre abroad.

What can I book with The Andorra Traveller?

Anything and Everything! Whatever the experience you want, a chill out beach holiday, a weekend in one of the world's great cities, an amazing safari or a multi-centre holiday of a lifetime, our experienced and passionate specialists will tailor make your journey around you, your needs, budget and interests.

What documents will I need to travel and when will I receive them?

You will require documentation for all elements of your holiday that you booked through The Andorra Traveller. So if your holiday is a flight with a hotel then you will be issued with an e-ticket for your flights and an accommodation voucher for your hotel. Your final documentation including all vouchers will be issued 2 weeks prior to travel. If you are booking a last minute holiday within 3 weeks of the departure date and full payment has been cleared at the time of booking, your documents will be issued at the time of booking and will be sent via email.

I have only paid a deposit for my holiday, when is the final balance due?

If you have only paid a deposit you will need to make sure that your holiday is paid in full 10 weeks prior to your date of departure. If you do not pay your balance by the due date you may be liable for charges in accordance with our terms and conditions.

How do I pay my balance?

If you have only paid a deposit for you holiday and your balance is due then you can contact our Customer Services department on 0207 118 0090 to pay youor balance over the phone.

How many hours before my flight do I need to be at the airport?

Due to the added security now at most major international airports you must make sure you arrive in plenty of time to check-in for your flight.
  • Long-haul international flights - you need to check-in 3 hours before your departure time.
  • Short-haul European flights – you need to check-in 2 hours before your departure time.
  • UK Domestic flights – you need to check-in at least 1 hour before your departure time. If you are late arriving at the airport for your flight’s check-in, you may be refused boarding and we cannot take any responsibility for this.

Which terminal is my flight from?

Your terminal details will be shown on your flight e-ticket and on the itinerary that will be sent with your booking confirmation details. If you are unsure about which terminal you are departing from then please contact our Customer Services department on 01737 646 416 or you can check online by visiting

Can I pre-book my seats on the flight?

On many of the scheduled airlines we can pre-assign your seat preference but these are not guaranteed and are only requests. To have the best chance of getting your preferred seating we suggest you check-in online 24 hours before your flight. For low cost carriers we are unable to pre-assign seats as they do not operate a seat allocation policy. If you would us to inform your scheduled flight carrier of your seating preference then please contact Customer Services.

Do I need a visa where I am going on holiday?

A visa may be required if you are travelling to a non-EU country. If you have connecting flights via certain countries you may also need a transit visa. It is vital that you have the correct documentation for the country you are visiting otherwise you may face the disappointment of being refused entry. You can check to see your visa requirements on the following link:

If you cannot find the information you require then please check with the embassy for full details of any visa requirements.

I need to cancel my holiday, will there be any charges?

If you need to cancel or make any amendments to your travel arrangements then you will need to contact our Customer Services department via email at or by phone on 0207 118 0090. Once you have made a booking with us any changes or cancellations will incur charges as per our booking terms and conditions. If you purchased Travel Insurance, either with us or through another company, it may be possible to claim some or all of the charges back. Please refer to you insurance documentation and contact the helpline number on your policy.

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Get in touch

Call us on:
0207 118 0090
Monday to Friday 9am-6pm

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Why travel with us

Andorra's leading ski holiday specialists... We are able to get the best rates and offer all-in ski deals across each resort in Andorra
In Resort Representation... With a local office and Andorra Traveller Reps you are looked after from start to finish
Experienced and Knowledgeable Staff... A team that are fully trained with a passion for travel and service
Exceptional Customer Service and Convenience... Here for you 7 days a week with no premium numbers or long phone queues and a team with a "can do" philosophy
Exceptional Customer Service and Convenience... Here for you 7 days a week with no premium numbers or long phone queues and a team with a "can do" philosophy

Our brands

you can also Ski, Sail or Discover

We have teamed up with some great partners to offer you the complete range of travel options. If you are looking for some winter snow action, a voyage of discovery or that dream location to enjoy your special day, The has it all covered